Refund policy

This policy describes returns, exchanges, and refunds for FLOAT, operated by Alpha Co., Ltd. ("we" or "us").

Eligible cases

We accept exchanges only in the following cases:

• The item was damaged during shipping
• You received a different item from the one you ordered
• The item has a manufacturing defect

We will issue a refund only if a replacement is not available.

How and when to contact us

Please contact us through our contact form within the following period, with photos of the item and the packaging:

• Orders delivered within Japan: within 3 days of delivery
• Orders delivered outside Japan: within 5 days of delivery

We cannot accept requests made after this period.

Returning the item

For an exchange, please send the item back to us following our instructions. Returns from within Japan should be sent cash on delivery (we pay the shipping).

Once we receive the item and check its condition, we will send you a replacement.

Refunds

If a replacement is not available, we will issue a refund, in principle within 10 business days after we receive and check the returned item:

• Credit card payments: we will refund through your card company. When the refund appears on your statement depends on your card company.
• Cash on delivery or bank transfer (within Japan only): we will refund by bank transfer to the account you specify. We will cover the transfer fee.

Cases we cannot accept

We do not accept returns or exchanges for personal reasons, for any reason (such as size, lens strength, color, the item looking different from what you expected, or the item not suiting you).

We also cannot accept returns or exchanges in the following cases:

• You did not contact us within the period above
• The item was damaged or soiled after delivery
• The item has been used (except for manufacturing defects)
• The item was sent back without our prior confirmation

Contact

Alpha Co., Ltd.
Contact form