Privacy policy

Alpha Co., Ltd. ("we" or "us") has established this Privacy Policy for the FLOAT online store and is committed to protecting our customers' personal information.

Information we collect

We collect the following information:

  • Information you enter when placing an order or contacting us (name, address, phone number, email address, order details, etc.)
  • Information collected automatically through cookies and similar technologies when you browse our site (pages viewed, date and time of visits, device and browser information, etc.)

Credit card information is processed by our payment provider. We do not store your card number.

How we use your information

We use your personal information for the following purposes:

  • Shipping your order, and processing payments and refunds
  • Responding to orders and inquiries, and handling returns and exchanges
  • Analyzing how our site is used and improving our services
  • Delivering ads and measuring their effectiveness

Service providers

Within the purposes above, we may share personal information with service providers that handle shipping, payments, and store operations on our behalf, only as needed. We supervise these providers appropriately.

Sharing with third parties

We do not share your personal information with third parties, except in the following cases:

  • With your consent
  • When required by law
  • When sharing with service providers as described above

Transfers outside Japan

We use services provided by companies located outside Japan (such as Shopify, Meta, Google, and Microsoft) to run our online store, analyze site usage, and deliver ads. For orders shipped outside Japan, the information needed for delivery is also provided to carriers and customs authorities in the destination country or region.

【外国の名称・制度等の記載方法 要確認（専門家）】

Cookies, analytics, and advertising tools

We use the following tools to analyze site usage and to deliver and measure ads. These tools use cookies and similar technologies to send browsing information to each company:

  • Google Analytics (Google LLC)
  • Microsoft Clarity (Microsoft Corporation)
  • Meta Pixel (Meta Platforms, Inc.)

You can disable cookies in your browser settings. You can also opt out of Google Analytics with the opt-out browser add-on, and manage how Meta uses your information for ads in your ad preferences.

Security

We take necessary and appropriate measures, including staff training, to prevent unauthorized access to, loss of, damage to, alteration of, or leakage of personal information.

Your requests

If you ask us to disclose, correct, add to, delete, or stop using your personal information, or to tell you how we use it, we will respond in accordance with applicable laws after verifying your identity. Please send your request through the contact form below.

Compliance and updates

We comply with the laws of Japan and other rules that apply to personal information, and we review and update this policy as needed.

Contact

Alpha Co., Ltd.
Representative: Kenji Uryu
7-28-6 Mizuochi-cho, Sabae, Fukui 916-0022, Japan
Business hours: 9:00–17:00 Japan Time (JST), excluding weekends and Japanese public holidays
Contact form

Inquiries received on non-business days will be answered on the next business day or later.